Support

We're here to help.

Response time

We aim to respond to all support requests within 24 hours on business days (Mon–Fri, 9:00–18:00 GMT).

How to contact us

Email (fastest): ignisgen@ignisgen.com
Phone: +44 020 4542 4535 (business hours only)

Common questions

How do I generate a theme?

Sign up, purchase credits from /pricing, describe your brand in the form, download your ZIP. See the FAQ on the homepage for more.

My generation failed. What now?

Failed premium generations refund the credit automatically. If it happens twice for the same brief, email us with your theme ID.

Can I get a refund?

Credits are non-refundable, but if a technical issue prevents delivery, we'll review case-by-case.

Where do I upload the ZIP to Shopify?

Shopify Admin → Online Store → Themes → Add theme → Upload zip file. Detailed instructions are in the README inside every downloaded ZIP.

Bug reports & feature requests

Email us with subject line [BUG] or [FEATURE] and we'll respond within 48 hours.

Enterprise / Agency support

Managing themes for multiple clients? Contact us for volume pricing and custom agreements.